Support

The common ones

The sign-in link never arrived

Check the spam folder first — a link that says it was sent usually was. If it is genuinely missing, write to us from the address you are trying to use and we will send one directly. Asking for another link repeatedly does not help: there is an hourly limit, and the extra attempts are the ones that get dropped.

The link opened and I am still signed out

A sign-in link has to be opened in the same browser that asked for it. Opening one on a phone when it was requested on a laptop will not work, and neither will a mail app that opens links in its own browser. Ask for a new one on the device you want to be signed in on.

A source I cited has changed

That is the system working. The archived copy is kept and still shows what the page said when you cited it — the alert tells you the live page has moved on. If the exact sentence you quoted has gone, the citation says so rather than pretending.

Somebody wrote a note disputing mine

That is not a report and there is nothing to action. Dissent is a contribution here: it sits in the same list as the support, at the same weight. Answer it with a note of your own if you think it is wrong, and cite something.

I want my account and everything on it gone

In settings. Export first if you want it — everything you wrote comes out as JSON, on every plan, and portability is a right rather than a feature. Notes that other people hold on their boards are abandoned rather than deleted: your name comes off and the boards that were never asked to lose them keep them.

I was charged and I do not know why

Write to us and we will refund it. No form, no reason required.

Things that are not email

Three of these have their own path, because a queue that records what was decided and why is better than a decision living in somebody’s inbox.

• Report a note, a page or a personGoes to a queue that records the decision and the reasoning.→
• A copyright complaintThe statutory route, with a designated agent on file.→
• You publish a site somebody has citedVerify the domain and you can answer any note about your pages.→

Or somebody else

The address is on each one, so you can write from your own mail client if you would rather not use a form.

• Anything else

  Questions, ideas, and things that do not fit a box below.

  hi@critically.ioWrite to us →

• Press

  Interviews, quotes, and what this place refuses to do.

  press@critically.ioWrite to us →

• Partnerships

  Newsrooms, schools, and anyone with a record to keep.

  partnerships@critically.ioWrite to us →